Follow network changes - 6/29/2017

Last updated 2017-07-06 16:43:10 UTC


Our domain will be receiving 2 network changes on Thursday June 29, 2017 at 5 AM EDT.

IP Address is Changing

The IP address at which you access will be changing to:

If you have configured a firewall to allow traffic to our current address (, you will need to add a rule to allow traffic to flow to the new IP address

Our recommendation is that you perform a configuration to allow traffic to both addresses well in advance of June 29 so that you do not need to perform modifications that coincide with the timing of our networking changes. Outbound DocumentTRAK communications from the domain will continue to come from

The IP addresses for all of our environments are listed here. Certificate is Changing

The certificate that secures communications on will be changing to a wildcard certificate that already protects some of our other sites (including our sandbox site at  Modifications would generally only be required to accomodate this certificate change in the case that you have explicitly installed our certificates to a local certificate store for API communications.

No change should be required to any AssureSign published applications and solutions, as API communications from within these application do not depend on the IP address of our sites. While users of our Salesforce solution must explicitly select to trust our IP address for outbound communications into Salesforce, since our outbound IP address is not changing no modifications are necessary.

If you have any questions about these changes please contact support on this site.