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Can I send SMS texts to signers?

Last updated 2019-11-06 18:35:42 UTC

Yes, AssureSign supports sending SMS text messages to signers.  SMS for document and envelope communications is an add-on feature.  Please contact support if you are interested in finding out more.

AssureSign SMS message content may not be altered, due to the constraints of the length of SMS messages and the need to include a URL in the content.   An invitation to sign will include the following content:

Document to sign from [Company Name]: [Link - Document Signing]. Reply STOP to unsubscribe.

[Company Name] is replaced with the name of your company as defined in your account settings.

The SMS message sent for document or envelope complete events is

Signed document from [Company Name]: [Link - Final Document]. Reply STOP to unsubscribe.

Click here to see how SMS is configured on one time document submissions.

Click here to see how SMS is configured on document templates.

Click here to see how SMS is configured on envelope templates.

 


AssureSign customers using SMS services are responsible for obtaining consent from signers before they are sent SMS alerts.  The AssureSign SMS workflow requires the recipient receive and reply to an initial opt-in message to confirm that the recipient agrees to receive SMS notifications regarding the specific envelope for which messages are to be sent.  Therefore, this is a double opt-in process designed to comply with the Telephone Consumer Protection Act (TCPA) and other regulations regarding commercial SMS.  Opt-in applies only to the single envelope to which the recipient is a party, and a recipient will need to opt-in to receive SMS messages for each AssureSign envelope they are invited to sign.

Evidence of recipient's responses to opt-in messages is recorded in the history of the AssureSign envelope.

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